Nadav Migdal , Director of Technical Operations
Orca AINadav Migdal, the Director of Technical Operations at Orca AI, highlights the pivotal role of technical support specialists in the company. As the first point of contact for customers, these specialists carry significant responsibility in resolving issues and enhancing system functionality. Nadav describes the team as vibrant and fast-paced, with a collaborative spirit that makes tackling challenges enjoyable. With Orca AI's continued growth and the expansion of its fleet to over 1,000 vessels, he emphasizes the exciting opportunity to join a dynamic team and contribute to innovative solutions in the maritime industry.
Show full transcript »Hide transcript
Full transcript
The technical support specialist has a critical role today in OCA. Our support and delivery teams are growing significantly in order to provide a suitable response to the big skill that we have of vessels and customers. The role is very special because it's also outbound and also inbound. You're actually the first response that customers get when they have issues. So there are a lot of responsibility on your shoulder when you're doing this first interaction and also providing anything that you can in order to resolve issues that customers have and affect the functionality of our systems. The inbound part is related to work with many internal stakeholders, R&D, customer success managers, reaching out to different teams within the company in order to think about creative solutions and to see how we can solve issues. The team is super cool, a lot of very fun people. We're busy, we're walking fast, but it's a pleasure to come every day to the office and to challenge those issues together. OCA is in a very exciting period. We keep growing with almost over 1,000 vessels with our systems in the seas and the growth takes place in all the team. Now it's a great opportunity to join, to learn and to grow together and we're really looking forward for great people.
